Money and Marriage FAQs

What are the rules for my Money and Marriage User ID and Password?

1. Do not use your email address when creating your new User ID.
2. User ID must be between 4 and 16 characters long – alpha-numeric only.
3. User ID must begin with a letter.
4. User ID cannot be changed at a later time.
5. Password must be between 8 and 16 characters long – alpha-numeric only.
6. Password must begin with a letter.
7. Password may be changed.

When I try to register I get the error message "Another user has already been registered using that email address"

Registration for the site is tied to your email address. Only one login per email address can be registered. If you share an email address with your spouse or family member and you want individual logins, you'll need to register with two different email addresses.

It is possible that you are registered on the Life Group or Online MoneyMap site with this email address. If so, you can use the same user id and password on the Money and Marriage site that you use on the Life Group and Crown Online MoneyMap sites. If you do not remember your user id and or password, you may click the link "Forgot User ID" or "Forgot Password" and you will be sent an email with this information. Please be sure to add ws@crown.org to your address book so that you will receive this email message.

When trying to register, I received the message "The address that you provided could not be verified with the United States Postal Service. Please Try Again."

Due to an issue with the address verification module, we have created a registration process that will not require you to verify the address you are registering for the Life Group. Click on the appropriate link below to access the registration. If you are unable to click on the link, you may simply copy and paste the link into the address bar of the browser window. If you cut/paste the link into the address bar, the link starts with https and ends with JJ. You will need to make sure you have the entire URL for it to work properly. https://MoneyandMarriage.org/Registration/Register.aspx?AV=JJ

I am unable to log in with the password that was emailed to me.

It is possible that you need to check your Active X controls if you are using Internet Explorer

Launch the Internet Browser.
Click Tools, and then choose Internet Options.
Click the Security Tab.
Highlight the Internet option.
Click Custom Level.
This new window has a long list of options. You will need to set all ActiveX controls to "prompt" or "enable"
Now choose the Trusted Sites tab and repeat the above steps. If you are still unable to log in, email ws@crown.org and let them know that you have tried the Active X instructions contained in the MaM FAQs.

I am receiving an error when trying to access the PDF documents on the Money and Marriage site.

In order to access our PDF files you’ll need to be sure you have Adobe Acrobat Reader. If you don’t, please follow the link below in order to get a free download of the reader. If you can’t click on the link below please copy and paste it into your browser. http://www.adobe.com/products/acrobat/readstep2.html

I clicked on the link to view Crown's Terms and Conditions but they were not displayed.

The Terms and Conditions page is a pop-up window. You may need to disable any software that is blocking the pop-up window. Usually, if a pop-blocker is enabled, toward the top of the browser window will be a yellow bar stating the page is being blocked. Normally, a user will have the option of clicking on this notice and unblocking that page only.

What browsers are supported?

The Couples Personality I.D.® Compatibility Assessment is supported on the following browsers: Internet Explorer 6.0 or higher, Mozilla Firefox, and Apple Safari.

When I tried to take the Couples Personality I.D.® Compatibility Assessment , it did not display.

The Couples Personality I.D.® Compatibility Assessment page is a pop-up window. You may need to disable any software that is blocking the pop-up window. Usually, if a pop-blocker is enabled, toward the top of the browser window will be a yellow bar stating the page is being blocked. Normally, a user will have the option of clicking on this notice and unblocking that page only.

My spouse and I have both signed up for the assessment. How do we link our accounts?

Accounts are linked through a link that is included in the invitation email that is sent after payment. If both spouse’s have registered and are not linked, email WS@crown.org and include both email addresses.

How long will my information be available?

Assessment data will be available for 2 years.

How can I reprint my reports?

Login to the Couples Personality I.D.® Assessment and click View Results in the top right corner. Select the desired report and click File > Print from the browser menu.

What is the return policy?

If the Couples Personality I.D.® Compatibility Assessment fails to meet your expectations, you may contact us for a full refund within 90 days of the purchase date. To request a refund, go to the Contact Us page, select Customer Service under email, fill out the form, and include a copy of your original transaction receipt that was sent to you. Please put "Refund Request" as the subject of your e-mail. This will speed up your refund processing. After receiving your refund, you will no longer have access to that assessment account.

Can someone outside the U.S. purchase this CPID application?

Currently, the Couples Personality I.D.® Compatibility Assessment is available to U.S. residents only. We will add international support in a future revision.